Each generator has a different storage capacity, and this is an important detail before requesting service from American Petroleum. We recommend you check your generator’s manual to find information on tank capacity.
There are both gasoline and diesel generators. In your generator’s manual, you can see details of which fuel your equipment uses.
Once you know the capacity of your generator’s tank, you must know how much product you need to fill it. Eg. If you know it’s half full and its capacity is 500 gallons, then you can request 250 gallons from American Petroleum.
It’s very important that you know how much product to order because orders that take less than 100 gallons of fuel could be charged a $100 transportation fee.
We have an extensive fleet of compact and very large trucks. Your residence probably has space limitations, so not all trucks can fit or get close to the generator. You must let us know if there are significant space limitations or if your neighborhood needs to allow large trucks. We will always bring the most compact trucks, but any detail you can share when requesting a product is greatly appreciated.
The truck uses a hose to dispatch the product to your generator. Sometimes, the truck cannot reach the generator due to location restrictions. If that is the case, it is vital that you have an idea of how many feet there are from your generator to where the truck could park. You can share that information with your account representative, who will inform the driver.
The generators are often located on the roofs or terraces on the second or third floors of the properties. In that case, the driver would have to access the generator using a ladder. Be ready to provide this ladder and instruct the driver on how to access it. Provide these details when placing an order.
Click here to complete a digital application. It will reach our customer service department, and you will be assigned an account number and a salesperson whom you can contact whenever you need to place an order.
Once a salesperson is assigned to you, you can contact them directly by email or phone call. The salesperson will provide the pricing for the service and assign you a spot on the daily routes, advising of an estimated delivery time.
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Click here to complete a digital application. It will reach our customer service department immediately, and you will be assigned an account number and salesperson you can contact whenever you need to place an order.
You can pay with cash, check, wire transfer/ACH, “ATH móvil” or request a line of credit only available to commercial and industrial customers.
For more details, you can contact the Sales Director at firstname.lastname@example.org, and we can let you know which option is best for your business.
Once an account representative is assigned to you, you can contact them directly by email or phone call. The account representative will provide the product price and service details and assign you a spot on the route at the desired date and time. At the time of delivery, you will receive a digital bill of lading directly to the email you included in your application, and a final invoice will be sent via e-mail within 24 hours.