A NEW REALITY
EMERGENCY MANAGEMENT
In recent years, we have seen an increase in the frequency of disasters on our Island, from power outages to category 5 hurricanes or earthquakes. Therefore, it is very important to be prepared for emergency management. At American Petroleum, we have realized the importance of strengthening our customer offerings during these delicate times.
That’s why, besides being a fuel distributor in both standard and emergency situations, we bring flexibility to your workforce and operations by offering portable service station rentals, enabling seamless access to fuel within your facilities for your employees and customers.
HURRICANES
POWER OUTAGES
TECHNICAL
ISSUES
EARTHQUAKES
No matter the emergency, we are here to serve you!
SELECT THE SECTION OF YOUR INTEREST
SERVICES WE OFFER FOR EMERGENCY MANAGEMENT
FUEL DISTRIBUTION TO RESIDENTIAL, COMMERCIAL
AND INDUSTRIAL GENERATORS
Our main service is distributing gasoline and/or diesel to residential, commercial, and industrial generators.
No matter the volume you need, we can serve you thanks to the great flexibility offered by our fleet of trucks.
STORAGE TANK RENTAL
Storage tank rental is one of the most important services we have added for emergency management.
The tank can be rented by itself or prepared as a portable service station with a hose, meter, pump, and nozzle, allowing the customer to supply the diesel directly to their equipment and/or vehicles in their fleet.
MOBILE SERVICE STATION
This service has gained the most popularity over the years. Continuing your operations is key during any hurricane, blackout, emergency, or unforeseen event.
The mobile service station is a 6k gallon ISO Tank equipped with a meter, pump, and nozzle that can serve gasoline or diesel. It provides your team with additional fuel supply and delivery flexibility directly to your facilities.
For more details, please do not hesitate to contact us.
TRUCK RENTAL FOR FUEL DISTRIBUTION
Our fleet continues to grow, and we now have equipment prepared for customers who want to increase fuel supply and distribution flexibility.
We rent trucks of different volume capacities, from 900 gallons to 6,000.
PREPARE FOR ANY EMERGENCY!
The most important thing is to anticipate a possible emergency. Don't wait until the last moment.
At American, we provide all the information and resources necessary to ensure your supply!
ARE YOU AN ACTIVE CUSTOMER OF AMERICAN PETROLEUM?
HERE ARE SOME DETAILS YOU SHOULD NOT FORGET
In case you need our emergency management service, it is crucial that you already know your account representative. During an emergency, the company’s phone system and email receive a high volume of requests, just like your account representative, so they should be able to recognize your phone number and have an established relationship with your business.
Your Account Representative is the one who will share the price of the product and the service’s estimated delivery date, among other details.
Do you know your Account Representative?
MAKE SURE YOUR ACCOUNT IS ACTIVE
An active account has a minimum of one delivery in the past 12 months. Why a year? Many customers change addresses or have adjustments in their facilities and delivery details. For the best emergency management, it is important that our drivers recognize your facility and the equipment required for delivery, and that our accounting team has the details of your account updated.
ARE YOU A NEW CUSTOMER OF
AMERICAN PETROLEUM?
Once you have completed an application, we need to discuss your particular needs, assign you an account representative, provide a quote, and get to know your facilities to understand how to make an efficient delivery, among other things. In an emergency, it is very difficult to assist new customers, so we ask you to complete your application before an emergency so we can better serve you.
EMERGENCY MANAGEMENT AT THE TIME OF A NATURAL DISASTER
INFORMATION TO REQUEST
A DELIVERY
It’s important to specify the amount of product you need as accurately as possible. The volume indicates which truck will go to the location and if the gallonage is miscalculated, it affects the driver’s route and will impact other customers. Orders of less than 100 gallons carry a transportation fee.
Sometimes, the generator or storage tank is far from where the truck can park. It’s important that you are clear about the footage of the hose required for your delivery.
Each location carries with it a set of complexities that are important to consider at the time of delivery; in this case, if a generator is on a 2nd or 3rd floor, we must know to understand hose length requirements and confirm the customer has a ladder that can be used for access.
Be sure to indicate the delivery address to your account representative so they can verify that everything is correct in the system and there are no problems at the time of dispatch.
When dispatching the product, you will receive a Bill of Lading or Delivery Confirmation Document directly to the email provided in your initial account application. 24-48 hours later, you will receive an invoice to the same email. The account representative will share the price of the product, and any questions related to payments can be written to your salesperson or to pagos@americanpetroleumpr.com
Your Account Representative will provide the fuel price and transportation costs if applicable. It’s important that you note this down to avoid confusion at the time of billing.
DELIVERY TIME AND PRIORITIES
Delivery time in case of emergencies
On a regular day, you can request service 24 hours before you want to receive the product, and we will do our best to deliver. However, in case of emergencies, your order must arrive at least 36 hours before the day you need it, as due to the high volume of calls and orders, we don’t want to be unable to serve you.
If you need to cancel your order, please do so in advance to allow us the opportunity to accommodate other customers.
How do I ensure priority in case of an emergency?
In case of an emergency, many customers contact us to ensure that we consider them a priority. For us, all our customers are a priority.
Still, in cases of high demand, we follow emergency management protocols where the health, food, and government industries are attended to as a priority.
Then, customers with active accounts, payments up to date, and calls in advance will be served.
DO YOU HAVE A QUESTION?
CONTACT US!
We will respond to your message as soon as possible.
