No matter the emergency, we are here to serve you!
SELECT THE SECTION OF YOUR INTEREST
INFORMATION TO REQUEST
It’s important to specify the amount of product you need as accurately as possible. The volume indicates which truck will go to the location and if the gallonage is miscalculated, it affects the driver’s route and will impact other customers. Orders of less than 100 gallons carry a transportation fee.
Sometimes, the generator or storage tank is far from where the truck can park. It’s important that you are clear about the footage of the hose required for your delivery.
Each location carries with it a set of complexities that are important to consider at the time of delivery; in this case, if a generator is on a 2nd or 3rd floor, we must know to understand hose length requirements and confirm the customer has a ladder that can be used for access.
Be sure to indicate the delivery address to your account representative so they can verify that everything is correct in the system and there are no problems at the time of dispatch.
When dispatching the product, you will receive a Bill of Lading or Delivery Confirmation Document directly to the email provided in your initial account application. 24-48 hours later, you will receive an invoice to the same email. The account representative will share the price of the product, and any questions related to payments can be written to your salesperson or to firstname.lastname@example.org
Your Account Representative will provide the fuel price and transportation costs if applicable. It’s important that you note this down to avoid confusion at the time of billing.
DELIVERY TIME AND PRIORITIES